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Frequently asked questions
How long does shipping take?
We ship from the United States. Orders are processed within 1 to 3 business days and most arrive within 3 to 7 business days, with tracking on every order.
Where do you ship?
We currently ship across the United States. Shipping is calculated at checkout, and many orders qualify for free shipping.
What if my cat does not like it?
You are covered by our 30-day Happy Cats Guarantee. If your cat is not obsessed, contact us within 30 days for a full refund. No questions, no hassle.
How do returns work?
Returns are easy. Email us within 30 days of delivery and we will send simple instructions. Approved refunds go back to your original payment method.
Is checkout secure?
Yes. All transactions are encrypted and processed through Shopify's secure checkout. Your payment details are never stored on our site.
How can I contact you?
We are happy to help. Reach us any time at purrfieldpets@gmail.com and we usually reply within 24 to 48 hours.