Shipping policy
Thank you for shopping with Purrfield. We want your order to reach you and your cat as smoothly as possible. Please read the details below.
Order processing
All orders are processed within **1–3 business days** (Monday–Friday, excluding holidays) after your order is placed. You will receive a confirmation email with tracking information once your order ships.
Orders placed on weekends or holidays are processed the next business day.
Shipping times & rates
We ship across the United States.
- **Standard Shipping:** 7–15 business days
- **Shipping cost:** calculated at checkout (free shipping promotions may apply)
Delivery times are estimates and begin from the date of shipment, not the order date. Total delivery time = processing time + shipping time.
Order tracking
Once your order ships, you will receive an email with a tracking number. Please allow 1–3 business days for tracking information to update after you receive it.
Delays
Occasionally, shipments may be delayed due to high demand, weather, or carrier issues outside our control. If your order is significantly delayed, please contact us and we will help.
Wrong or incomplete address
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake, contact us within 24 hours of ordering and we will do our best to update it before shipment.
Lost or damaged packages
If your order arrives damaged or does not arrive at all, please contact us within 7 days of the expected delivery date and we will make it right.
Questions
For any shipping questions, reach us at
purrfieldpets@gmail.com.