Refund policy
We want you and your cat to love every purchase. If something isn't right, we're here to help.
30-day returns
We accept returns within **30 days** of delivery. To be eligible, your item must be unused, in its original condition, and in its original packaging.
To start a return, email us at **support@purrfield.com** with your order number and the reason for the return. We'll respond with clear instructions. Please do not send items back before contacting us.
Refunds
Once your return is received and inspected, we'll email you to confirm approval. Approved refunds are issued to your original payment method within **5–10 business days**. Depending on your bank, it may take additional time to appear on your statement.
Exchanges
The fastest way to get the right item is to return the original (once approved) and place a new order.
Damaged or defective items
If your item arrives damaged or defective, contact us within **7 days** of delivery with a photo of the issue. We'll send a replacement or issue a full refund at no cost to you.
Return shipping
Unless the item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. We recommend a trackable shipping service, as we can't guarantee that we'll receive your returned item.
Non-returnable items
For hygiene and safety reasons, certain items cannot be returned once opened or used (for example, treats, litter, and items marked as final sale). This will be noted on the product page where it applies.
Order cancellations
Need to cancel? Contact us within **24 hours** of placing your order. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.
Questions
Email
purrfieldpets@gmail.com and we'll be happy to help.